1. Introduction
This Privacy Policy outlines how Riding Together Limited ("Riding Together", "we", "us", "our") manages your personal information. We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), which governs how personal information is collected, used, disclosed, stored, and disposed of. This policy may be updated periodically.
2. Key points
This policy applies to Riding Together Limited. We handle all personal information with strict confidentiality. We do not sell your personal information. We use it only for the purposes stated in this policy.
We may share some of your data with trusted service providers to improve our services, such as bike manufacturers to determine appropriate adaptive equipment to meet your needs or using analytics tools like Google Analytics. These service providers may be located outside of Australia, meaning your data might be processed internationally. Most of our data is stored on Australian servers. However, under certain circumstances, such as those mentioned above, data may be stored or processed overseas.
We comply with all relevant Australian laws. If required by law (e.g., through a subpoena), we may need to access and review the data we hold to determine how to respond.
We are committed to best practices in data management throughout the data lifecycle. In the event of a data breach, we will act swiftly to contain, assess, and address the breach, and review our policies to prevent future incidents.
3. Definitions
| Term | Definition |
|---|---|
| Riding Together, we, us, our | Riding Together Limited. |
| Personal information | Information or an opinion about an identified individual, or an individual who is reasonably identifiable. |
| Sensitive information | A subset of personal information that includes, but is not limited to, information about an individual's race, political opinions, religious beliefs, sexual orientation, health information, or criminal record, as defined in the Privacy Act 1988 (Cth). |
4. Who does this policy apply to?
This policy applies to anyone who interacts with Riding Together Limited, including staff, volunteers, customers, suppliers, and members of the public.
5. General principles
We treat your personal information as confidential and only use it as outlined in this policy or with your explicit consent.
We will not share your data unless:
- We are legally obligated to do so (e.g., under a subpoena during a criminal investigation).
- We engage a trusted service provider to assist us with specific tasks (e.g., payment processing).
We will never sell your personal information to third parties.
6. How is personal information collected?
We primarily collect personal information directly from you through various means:
- Our website (e.g. when you make an inquiry or subscribe to our newsletters).
- Correspondence (e.g. emails, phone calls).
- In person.
We may also collect information from third parties or automatically through tools like Google Analytics and Facebook Pixel.
If you provide personal information about someone else, you must have their consent to do so.
7. What personal information does Riding Together Limited collect?
The information we collect depends on your interaction with us, such as:
- Enquiry Form: Name, organisation, contact details.
- Purchases: Name, contact details, mobile number, shipping address, product details, payment information.
- Newsletters/Offers: Name, email address.
- Website Visits: Statistical information like page views and referral sources.
- Complaints/feedback: Name, contact details, details of the complaint.
We only collect sensitive information when necessary and with your consent, or as required by law.
Payment information
When you make a donation through our website, we collect certain payment information, including credit card details and other billing information. We use trusted third-party payment gateways to process payments. These third-party providers are responsible for the security of your payment information and comply with all required standards.
We do not store your payment details on our servers. Your payment information is securely transmitted to the payment gateway using encryption technology. The payment gateway provider may store your payment information to facilitate future transactions, but this is managed by them in accordance with their own privacy policies.
We share your payment information only with the payment gateway provider and do not disclose it to any other third parties unless required by law. Payment information is retained only as long as necessary to process your transaction and meet legal obligations.
8. Why does Riding Together Limited collect personal information?
We collect, hold, use, and disclose personal information for purposes, including:
- Providing our services.
- Managing relationships with customers.
- Administrative functions.
- Engaging contractors or suppliers.
- Communicating with you about our services or for marketing purposes.
If you prefer not to receive marketing communications, you can opt-out at any time by contacting us or using the unsubscribe option in our communications.
9. How does Riding Together Limited store and secure personal information?
We store personal information in various forms, including hard copy, electronic databases, and email lists. We take reasonable steps to:
- Ensure personal information is accurate and up-to-date.
- Protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Destroy or de-identify personal information that is no longer needed, in compliance with legal obligations.
We implement security measures such as:
- Website encryption, firewalls, and antivirus software.
- Secure login and multi-factor authentication.
- Secure storage and disposal of hard copies.
- Controlled access to premises and data.
In case of a data breach, we will follow the Australian Government's Notifiable Data Breaches Scheme and take appropriate action to contain, assess, and rectify the breach.
10. Use of cookies and web analytics
We use cookies and web analytics to enhance your experience on our website. Cookies are small text files that help us analyse website usage. We also use Google Analytics and Facebook Pixel to track the effectiveness of our online content.
11. Links to third-party websites
Our website may contain links to third-party sites. These sites are not covered by our Privacy Policy, and we recommend reviewing their privacy policies directly.
12. Data access, correction, and control
As the data controller, Riding Together Limited is responsible for the personal information we collect. You have the right to request access to or correction of your personal information. If you wish to access, correct, or delete your personal information, please contact us. We will respond within a reasonable timeframe unless there is a legal reason to withhold the information.
13. Disclosure of information outside Australia
Some of our service providers are located outside Australia. We will only transfer your information overseas with your consent or in accordance with the law.
14. Contact us or make a complaint
If you have any questions, concerns, or complaints/feedback about our Privacy Policy, or the handling of your personal information, please contact us:
Email: adele@ridingtogether.org
Phone: 0481 526 225
Mail: Privacy Officer, Riding Together Limited, PO Box 6247, Kincumber NSW 2251
We will respond to your inquiries within 48 hours and address complaints within 30 days.